THE IMPORTANT DETAILS
Your privacy matters.
Pre-launch policy draft · 3 October 2026. Live-service details and the legal operating status remain subject to confirmation before beta opens.
Who this covers
City Concierge is founded by Fouzi Sbano and based in Thailand. AssuredBase is the intended company name for future registration, not a claim of current incorporation. This notice covers our concierge, referral and coordination service, including the AI Expat Help WhatsApp integration. It covers customers, provider representatives and visitors. For support or privacy requests, email fouzi.sbano18@gmail.com.
Information used to help you
The concierge processes your WhatsApp number, profile details, messages, photos you choose to send, service preferences, consent choices and case history. Provider records can include representative details, coverage, service descriptions, supplied prices, images, agreements and response history. Case records may include introductions, status confirmations, complaints and payment or commission confirmations.
Please do not send passwords, full payment-card or bank-account numbers, or full government identity documents in chat. If a qualified provider needs sensitive documents, arrange an appropriate secure process with them.
Why information is processed
Information supports answering requests, identifying suitable providers, routing messages to the intended case, coordinating appointments, tracking outcomes, support, fraud prevention and agreed commercial records. AI assists with conversation, extraction, images and summaries; automated output can be wrong. You can ask for human review.
Sharing and service infrastructure
Necessary information is processed through Meta’s WhatsApp platform, Cloudflare hosting, Supabase database services and OpenAI-powered AI processing. These suppliers may process data internationally, including outside Thailand or Vietnam. Their applicable terms and privacy practices also apply.
Selected providers receive the information needed for your agreed connection, not unrestricted access to our customer records. Direct contact details are shared only through the confirmed handoff process. We do not sell customer chat records or make them available to unrelated customers. Required disclosures to authorities or professional advisers may occur where lawful.
Messages and your choices
Service-message permission is recorded separately from optional marketing permission. Outside WhatsApp’s customer-service window, messages require the appropriate approved templates. You can withdraw messaging permission or say STOP; doing so may limit WhatsApp updates but does not remove existing contractual obligations. Marketing is optional and is not a condition of receiving the core concierge service.
Storage and security
Access is restricted by role and case; credentials stay server-side. Information is kept only as needed for the request, support, agreed attribution, legal obligations and dispute handling, then deleted or de-identified as appropriate. No system can promise absolute security. Detailed retention schedules must be finalized before live customer collection.
Access, correction and deletion
Use the support and data-request channel to request access, correction or deletion, or to raise a privacy concern. We may ask for limited information to verify ownership of the account. Some transaction or dispute records may need to be retained where legally required; we will explain applicable limits. Deleting a concierge record does not delete copies independently held by WhatsApp or a provider.
This website
This informational site has no advertising trackers, analytics scripts or account-registration form added by us. Hosting infrastructure may process basic request and security logs. Following external links brings you under those services’ policies. The service is intended for adults, not children.
Changes
Material changes will be reflected in this notice and communicated where required. This draft must be reviewed against the final operator details and live service configuration before launch.