CLEAR EXPECTATIONS
Terms of service.
Pre-launch draft · 3 October 2026. Operator identity, local legal review and live service readiness remain required before customer use.
Our role
City Concierge is a Thailand-based concierge, referral and coordination service founded by Fouzi Sbano. AssuredBase is the intended company name for future registration; no incorporated entity is represented by that name here. The WhatsApp integration may appear as AI Expat Help. Contact: fouzi.sbano18@gmail.com. We help adults describe local-service needs, consider providers and coordinate requests. City and category availability is limited; this website is not a booking confirmation.
We are not a law firm, immigration authority, property owner or payment custodian. Independent providers remain responsible for professional advice, qualifications, quotations and delivery. Introductions and provider checks do not guarantee outcomes, availability or suitability for every circumstance.
Using the concierge
Provide accurate information and use the service lawfully. Do not impersonate others, harass participants, attempt unauthorized access, extract private provider or customer records, or submit harmful content. AI-assisted replies may contain errors; confirm important prices, deadlines and professional advice with the relevant provider.
Your connection and consent
Before a provider connection, both parties must accept the applicable service-flow terms. Messages and photos should remain linked to the correct case. Either party can end a conversation, and customers may request another available provider. A direct call or meeting requires a separate confirmed handoff specifying what contact information is shared.
Fees and payments
The core customer concierge is intended to be free. Any optional paid service requires clear agreement in advance. Participating providers may pay separately agreed success fees where legally permitted; fee bases, attribution periods and additional services are set out in their provider agreement, not imposed by this website.
Customers pay providers directly unless a separately disclosed licensed payment arrangement is introduced. We do not hold customer funds or provide escrow. Confirm the provider’s quote, cancellation and refund terms before paying.
Keep purchases tracked
Our service-flow terms require customers to tell the concierge before paying and confirm afterward. Providers must report relevant transactions and honor their separately agreed commission obligations, including eligible direct payments. Keep future purchases linked to the concierge for tracked follow-up and Escalation Support. Any cashback is available only under a separately announced offer with eligibility conditions; no cashback program is currently live.
Suspected reporting violations may be recorded and reviewed; they do not trigger an automatic ban or remove non-waivable consumer rights.
Follow-up and support
We may ask both parties to confirm progress and outcomes. WhatsApp updates remain subject to messaging permission, approved templates and opt-out requirements. Optional promotional messages require the appropriate permission. Ask for the team if something goes wrong; escalation means investigation and coordination, not guaranteed resolution or reimbursement.
Privacy, content and availability
Our Privacy notice explains data use. Only share content you are entitled to share; providers must keep service information and images accurate. Connectivity, platform restrictions or maintenance may interrupt service. We may restrict misuse after review and will respect applicable legal rights.
Questions and legal rights
See Contact & support. Nothing here excludes rights or liabilities that applicable law does not allow us to exclude. Final operator details and jurisdiction-specific terms must be confirmed before launch.